Careers at Mount Congreve

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EVENTS & HOSPITALITY EXECUTIVE

Reporting to: Head of Sales and Marketing and Estate Manager

Job Brief

We are looking for an experienced Events & Hospitality Executive to organise excellent events & welcome leisure guests to Mount Congreve Gardens. You will be responsible for ensuring a warm welcome & memorable experience for every event & guest stay. An Events & Hospitality Executive must be well-organised with excellent communication skills & attention to detail. The ideal candidate will be flexible to work on the days required including weekends.

 

Responsibilities:

  • To have a complete knowledge of the attraction & the product & services we offer.
  • Management & booking of all tour, group, event and wedding bookings working with the Head of Sales & Marketing to ensure all opportunities are maximised
  • To ensure a timely & accurate response to all booking & guest enquiries, providing information, quotations, proposals & contracts for conferences, banqueting events, weddings etc.
  • Ensure that every enquiry is tracked and followed up using the tools provided and ensure that there is relevant documentation of all communication with clients.
  • Ensure that all groups are entered into the booking system correctly with relevant notes and rates.
  • Manage all payment and billing information for each group, working with Accounts
  • Maintain telephone etiquette and verbiage standards.
  • Showing potential customers around the estate & upselling every department therein
  • Delivering exceptional customer care at all times & maintaining standards in order to facilitate the smooth running of the operation.
  • Be proficient in the management of the attractions ticketing, events & reservations software
  • Production of a forecast sheet for all events business, updating on a weekly basis & briefing at the weekly team meetings ensuring computer system is updated & accurate at all times
  • Responsible for tour guide scheduling
  • Liaising with catering partners to devise menus & set up requirements
  • Monitor guest feedback & conduct regular team briefings
  • Provide operational assistance for key events
  • Hire equipment as needed across all functions of an event – audio, screens, tables etc..
  • Assist with the management of guest accommodation as required
  • Other administrative tasks as required.
  • The above is not an exhaustive list of duties & you will be expected to perform different tasks as necessitated by your changing role within the organisation & the overall business objectives of the organisation.

Qualifications & Experience

  • Three years hospitality experience ideally as an events or wedding coordinator
  • Strong attention to detail
  • Must be available to work weekends
  • Passion for working with people
  • Strong computer & communication skills

To apply please send your CV and a short cover letter to [email protected] by Wednesday the 31st January 2024

ACCOMMODATION & GUEST RESERVATIONS SUPERVISOR

Reporting to: Commercial Director and Estate Manager

We are looking for a full-time Accommodation & Guest Reservations Supervisor to join our team at Mount Congreve Gardens. Previous experience working in hospitality and housekeeping is essential. The ideal candidate will be flexible to work on the days required including weekends.

 

Key Responsibilities of this role are:

  • This is a hands-on role which will require you to deliver the highest standard of cleanliness throughout the accommodations.
  • Smooth running of the Accommodation department, where all aspects of the guest journey and experience are delivered to the highest level.
  • Management & booking of all guests to leisure accommodations.
  • Always ensuring the maximisation of guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Lead and direct Accommodation assistants/housekeeping staff.
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
  • Manage all payment and billing information working with Accounts
  • Maintain telephone etiquette and verbiage standards.
  • Ensure that the linen room, storage rooms are neat and orderly and are consistent in containing those necessary items essential to the performance of the job.
  • Conducts inventories of linen, supplies and equipment as required.
  • Order and receive supplies so as to maintain adequate inventory levels.
  • Responsible for accommodation cleaning schedule
  • To ensure all aspects are met to the highest standards.
  • Manage laundry services for guest accommodation
  • To conduct deep cleaning tasks on a regular schedule
  • To ensure a high level of safety at all times
  • To report all maintenance issues to the Estate Manager
  • To greet all visitors in a warm and friendly manner.

 

The ideal candidate for this position:

  • Must have previous successful experience as an accommodation supervisor
  • Must have a professional and friendly approach
  • Must be team player and have the ability to multi-task
  • Must have excellent attention to detail
  • Must be available to work between 7:00 am and 7:00 pm (not consecutively)
  • Must be available to work weekends
  • Must have excellent time-keeping skills
  • Good level of spoken English is required

To apply please send your CV and a short cover letter to [email protected] by  Wednesday the 31st January 2024

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